Frequently Asked Questions

Everything you need to know about shopping at Shoe Market.

How do I know which size to order?

We recommend checking our detailed Size Guide located on each product page. Since sizing varies between brands, we provide measurements in inches and centimeters to help you find the perfect fit.

What is your return policy?

We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping at checkout for those who need their footwear sooner.

Are your shoes made from genuine leather?

We carry a mix of genuine leather, suede, and high-quality vegan alternatives. Material specifications for each pair are listed under the 'Product Details' section on the item page.

Do you offer international shipping?

Yes, Shoe Market ships to over 50 countries worldwide. International delivery times vary by location, and duties/taxes are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to follow your package's journey to your doorstep.